Leadership & Management

Mills-Eaton Training for soft skills training

Training Topics

Leadership & Management

ADVANCED MANAGEMENT SKILLS
• Leadership vs. management – what is the difference? Are they a true leader or just the most senior person in the office? Identifying the multiple roles of an effective leader.

• Change Management – understand how people respond to change, managing the processes, inspiring the team to embrace change rather than put up blockers.

• Negotiation – understand the negotiation process, knowing what to give away, what to hold back. Putting yourself in the other person’s shoes in order to understand their position (knowledge is power). Ensuring that you know what their full ‘shopping list’ is before starting the negotiation.

• Creative Problem Solving – taking an innovative approach to handling day to day problems. Identifying when and where lateral thinking is appropriate. Breaking down a problem or issue so it becomes solvable. Taking personal responsibility in the problem solving process.

• Influence – understanding the impact of influence on team and organisation performance. Learn how and when to take responsibility for influencing outcomes, adding ideas to the mix of decision making and ensure participation in the growth and success of the organisation.

• Team Dynamics: Boardroom to Junior Staff
What makes a team operate effectively? Preferred working and communication styles differ quite remarkably between individual team members – this can give rise to friction, communication and performance issues within the team. The same can be true at a senior leadership level. Self-discovery can peel off layers of complexity and thereby improve group performance. Better understanding the people that make up a team - specifically discovering their working and communication styles, makes it much easier to relate to and manage them.

• Values, Integrity and Responsibility. Do these have a voice?
What place do high moral values have in the hurly-burly of business? If values, integrity and responsibility are to play a role, they must be given a voice. How do you demonstrate the organisational values that you espouse…and do these align with your personal values? If your personal values conflict with the organisational values, what do you do about it? What implications are there for leaders in the area of ethical behaviour?

• Emotional Intelligence (EQ)
Emotional intelligence refers to the capacity to deal effectively with one's own and others emotions. When applied to the workplace, emotional intelligence is about thinking intelligently with emotions; perceiving, expressing, understanding and managing emotions in a professional and effective manner at work. The tool used in this Component measures the frequency with which they use these skills. (For more information on EQ follow the link)

• Management Communication
Communication is an issue in nearly every organisation. Not surprisingly, this generally includes the leadership team as well. The way an organisation communicates internally and externally is influenced by its leaders both positively and negatively. Many experts believe that communication is one of the key elements in determining an organisations success or failure. Therefore, excellence in communication is a key executive competency.