|
Training
Topics
Generational
Challenges:
'Y'
don't they work like we do?
Generational Communications is a hot (and sometimes
heated) topic in the workplace. We present either of these topics
as a full day seminar or as a conference
keynote address.
Effective relationships between Baby Boomers, Generation X and
Generation Y are essential for every organisation. Understanding
how to make this happen is not as difficult as you might think!
•
Communicating across the Generations
This is a session dedicated to dealing with communication issues
that arise between generations: Baby Boomers, Gen X and Gen Y.
This session includes practical tools and strategies that will
assist any organisation experiencing difficulty in this area.
Generational
Challenges:
Business Etiquette
Business
Etiquette has
been a generally unspoken topic
for years. However, it has become one of Generational issues that
has sparked new discussion - particularly in professional or sales
organisations.
Older staff may take this for granted, but younger staff often
have no basis on how to behave when dealing with clients.
We present this topics as a full day seminar
or as a conference keynote address.
• Business Etiquette
Well known commentator, Paula Gamonal* says it very well: "Business
etiquette is made up of significantly more important things than
knowing which fork to use at lunch with a client. Unfortunately,
in the perception of others, the devil is in the details."
Some
of the Key Issues:
Representing
your organisation at a function, conference, meeting or sales
appointment involves how you are perceived...because you are
the company in that situation. Are you embarrassing or embarrassed?
Are people comfortable around you? Are you comfortable around
them? How do you deal with Networking opportunities? The session
is designed to open up discussion on the sometimes difficult cultural
issues of handshaking e.g. 'wet fish' and the 'crusher'. Eye contact
can be both a cultural and generational issue. How can the ethics
and values of your organisation be comprimised or enhanced by
how you conduct yourself?
*©2006
http://www.ravenwerks.com/practices/etiquette.htm
If
you would like further information
on Generational Challenges, please contact us today.
|
