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Training
Topics
Business
Etiquette
Business
Etiquette has been a generally unspoken topic for years. However,
it has become one of Generational issues that has sparked new
discussion - particularly in professional or sales organisations.
Older staff may take this for granted, but younger staff often
have no basis on how to behave when dealing with clients.
We
present this as a full day seminar (including
Networking Skills or a related topic) or as a conference
keynote address.
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Business Etiquette
Well known commentator, Paula Gamonal* says it very well: "Business
etiquette is made up of significantly more important things than
knowing which fork to use at lunch with a client. Unfortunately,
in the perception of others, the devil is in the details."
Some
of the Key Issues:
Representing your organisation at a function, conference, meeting
or sales appointment involves how you are perceived...because
you are the company in that situation. Are you
embarrassing or embarrassed? Are people comfortable around you?
Are you comfortable around them? How do you deal with Networking
opportunities? The session is designed to open up discussion on
the sometimes difficult cultural issues of handshaking e.g. 'wet
fish' and the 'crusher'. Eye contact can be both a cultural and
generational issue. How can the ethics and values of your organisation
be comprimised or enhanced by how you conduct yourself?
*©2006
http://www.ravenwerks.com/practices/etiquette.htm
If
you would like further information on Business Etiquette, please
contact us today.
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