Coaching and Coaching Training
– We do both!

If members of your staff require a Coach, we can and do provide that service. Likewise, if your organisation is wishing to develop an internal coaching or mentoring program, we have assisted this process by providing staff training, program templates and related services.

Coaching is similar to Mentoring, but is much more hands on. Coaching is called for when a person (often a supervisor) is struggling with the people management aspects of their job. In this case the coach is there to determine the areas requiring skills and then provides that skills training.

The Coaching Relationship

A coach is usually retained by management in an organisation for the specific purpose of assisting a member of staff in the performance of the people managment part of their role. In addition to the services provided to a mentoree, the coach will provide specific tools* for use in dealing with the specific day to day issues raised in the initial discussion with the client (and their manager).

The coach’s goal is to provide a forum for continued self-assessment by the client, identifying strengths and areas for improvement.
The Coach will provide the following services:
• Act as a sounding board for ideas and concerns from the client
• Help provide guidance and direction to the client
• Help provide advice on appropriate persons or groups to further assist the client in their job
• Provide specific work related tools to assist the client in dealing with the issues that were described in the first meeting (and subsequent meetings) within the allocated time frames.
• General work related advice encompassing the use of the provided tools.

The Coach’s service will not include:
• Providing specific work related technical (out of the expertise range of the coach) advice
• Involvement with the day to day activities of the client except as the client reports positive or negative results.

The Tools We Use in Coaching
In most engagements we find one or the other of these tools beneficial in assisting the person we are coaching.

• Belbin Team Role Theory®
This tool assists the individual in gaining a greater understanding of themselves, the roles they take in a team and how they are perceived by others - thereby enhancing their overall effectiveness.

• The Genos Emotional Intelligence Assessment Scale
The Genos Emotional Intelligence Assessment Scale does not measure a person’s innate Emotional Intelligence. Rather it measures how often a person demonstrates emotionally intelligent workplace behaviours aligned to the seven skills of Emotional Intelligence. This is because a person’s outward displays and behaviours at work have the most impact on their performance.

Do you require Mentoring Training? We have assisted many organisations to set up their in-house mentoring programs.

If you would like more information on the Mentoring or Coaching services provided by
Mills-Eaton, please contact us.